Security Resources

Protect Yourself From
Scams & Fraud

The safety and security of your finances is a primary concern for GRB. Check this page for a variety of resources related to keeping your accounts safe.

Use the QuickLinks below to find what you need:

Lost or Stolen Debit Cards
Report Fraud

PROTECTING YOUR INFORMATION

GRB is committed to protecting clients’ personal information. GRBonline uses several different methods to protect users’ information, including multifactor authentication, secure tokens, and anomaly detection software. Additionally, all information within GRBonline uses the Secure Socket Layer (SSL) protocol for transferring data. SSL is a cryptosystem that creates a secure environment for information transferred between a web browser and a financial institution. All information transferred through GRBonlinehas 128-bit encryption; the highest level.

GRB will never request personal information by email or text message, including account numbers, passwords, personal identification, or any other confidential customer information. Fraudulent emails may appear as though they originate at GRB. DO NOT respond to any email that requests personal or confidential information. Do not click on any links in such an email.

If we contact you, it will be done in a manner that protects your personal information. We will clearly identify ourselves. If you contact us, we may ask verifying questions.

International Travel

GRB currently blocks ATM and Debit card transactions originating outside the U.S. and Canada to help reduce the risk of fraud.

In order to ensure uninterrupted card access when traveling, please contact GRB prior to your trip. We can update your account to allow ATM and debit card transactions to select countries during your travel timeframe. This will ensure your card access remains uninterrupted.

This additional verification process helps ensure that our customers are able to remain safe and secure when using their cards. Please contact our customer service team at 585.249.1540 or stop in at a branch to make arrangements when you travel.

If at any time you suspect your cards may have been compromised, please contact our Fraud Center at 800.237.8990.

Credit Reporting Agencies

Equifax

P. O. Box 740241
Atlanta, GA 30374

To Report Fraud:
(800) 525-6285

To Order a Credit Report:
(800) 888-1111

Website:
www.equifax.com

Experian

P. O. Box 2002
Allen, TX 75013

To Report Fraud:
(888) 397-3742

To Order a Credit Report:
(888) 397-3742

Website:
www.experian.com

TransUnion

Fraud Victim Assistance Dept.
P. O. Box 6790
Fullerton, CA 92834

To Report Fraud:
(800) 680-7289

To Order a Credit Report:
(800) 888-4213

Website:
www.transunion.com

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