Frequently Asked Questions

Pay Bills & Trasnfer Money

Transfer funds between accounts, pay a person, and manage bills.

Transfers

How do I transfer money between my accounts at another bank with online banking?

We have great options for moving money between your accounts at another bank.
  1. External Transfers allow you to transfer funds to and from your GRB accounts and your accounts at other financial institutions. To add an external transfer account, you may do so in the Transfers section by clicking + External account on desktop or Add External account on mobile.
  2. Bill pay allows you to send money to another account via our Pay a person option. To access all pay a person options, click on Payments on the left or flyout menu in mobile. Select + New payee on desktop, or Add a Payee on mobile.

How do I transfer funds between accounts?

For internal transfers between your GRB accounts, you can do this from the Dashboard Transfers Card, or by clicking on Transfers on the left or flyout menu. Select Make a transfer and choose your From and To accounts. Then choose the amount you’d like to transfer and frequency options under “More options” if applicable. Click Submit.

What is the cut off time for transfers?

You may make transfers 24/7. Any transfers made before 10:00 p.m. will be credited the same business day. Transfers scheduled on weekends or bank holidays will be credited the next business day.

Bill pay

Can I pay bills directly from GRBbank?

Yes, Bill Pay allows you to pay virtually anyone or any company through our online and mobile banking platforms. No need to buy stamps or write checks – it’s safe, secure, and easy! Learn more about Bill Pay and how to set it up here.

Who can I pay with Bill Pay?

You can pay businesses and individuals with a mailing address within the United States and Puerto Rico. For example, you can pay utilities, credit cards, and individuals such as a landlord, babysitter or relative.

How do I enroll in Bill Pay?

Log in to GRBbank and click on Payments. It will walk you through enrollment. Once enrolled, you can create new payees and schedule payments.

How do I pay a bill in GRBbank?

Visit Payments and choose Pay a bill to get started.

How do I pay a person?

Click on the Pay a person icon on the Dashboard, or within PaymentsPay a person payments allow you to send money electronically to family and friends via email, routing and account number, or by check.

How do I edit a scheduled payment?

Visit Payments, select the pending payment, click Edit. You can change the amount, date to be paid, and delete the payment all together.

Can I pay from more than one account?

When enrolling you can select more than one account to make payments from. To add another checking account not selected at enrollment, log in using your browser and go to your Payments Dashboard. Select My Account and choose + Add Account from the Pay from accounts section. We will verify you are an owner on the account and will notify you when the account is ready to use for payments.

Can I pay multiple bills at one time?

When logged in using your desktop, select Pay a bill and choose Multiple.

How do I set up a recurring payment?

When scheduling your payment, select More options. Click Frequency and choose from the options how often you would like the payment to be made. You can edit your recurring payments when needed.

How do I send money using email?

Click on the Pay a person icon on the Dashboard, or within Payments. Select + Add a person and enter their name and email. You will create a keyword at that time. They’ll receive an email and will be asked for the keyword. Once they enter the keyword, they’ll be asked to enter their account and routing number using a secure site. This is a one-time step and once they’ve entered their account information, you can send payment to them electronically anytime you need. The recipient will just receive an email notifying them that you’re sending them money. No action is required on their part.

How do I send someone money using their routing and account number?

Click on the Pay a person icon on the Dashboard, or within Payments. Select + Payee and select Pay a person. Choose Direct deposit (Electronic) from the options and follow the simple steps. The payment will be sent electronically with no action required on the recipient’s part.

How soon will they get the money I send?

Electronic pay a person payments are received within 1-2 business days.

When will payments be deducted from my account?

The funds for electronic payments will be withdrawn from your account on the date you specify as the payment date. For checks, the money will be withdrawn out of your account when the paid item is received by the bank, just like any other check you would write.

How are online payments delivered?

Payments are sent one of two ways – electronically or by paper checks. The majority of payments are delivered electronically. Your payment information, such as your account number, is sent via secure transmission. All other payments are made by paper checks that are mailed via the U.S. Postal Service.

How long does it take before my payment is received?

Generally, your payment is received within 2 to 7 days, depending on whether it is sent electronically or via paper check.

Is Bill Pay secure?

Paying bills through GRBbank is one of the safest ways to pay your bills. You have flexibility and control of your payments with real-time access to your payment activity. Only you can access your account information, account numbers, and payment history. It also helps guard against identity theft from lost or stolen checks.

Convenient Money Management

Moving money is now easier than ever. Conveniently and quickly pay bills or people, and make internal and external transfers, from your computer or mobile device.

Fee-free Digital Payments

Online bill payment offers unparalleled convenience. You can pay bills from anywhere with an internet connection, at any time, without having to physically go to a bank or mail a check.

GRB offers Bill Pay free of charge.

How to Pay Online

1

Designate a payee

2

Set the amount

3

Schedule the payment

The Basics of Transfers

How do I transfer money between my accounts at another bank with online banking?

We have great options for moving money between your accounts at another bank.

 

 

  1. External Transfers allow you to transfer funds to and from your GRB accounts and your accounts at other financial institutions. To add an external transfer account, you may do so in the Transfers section by clicking + External account on desktop or Add External account on mobile.
  2. Bill pay allows you to send money to another account via our Pay a person option. To access all pay a person options, click on Payments on the left or flyout menu in mobile. Select + New payee on desktop, or Add a Payee on mobile.

How do I transfer funds between accounts?

For internal transfers between your GRB accounts, you can do this from the Dashboard Transfers Card, or by clicking on Transfers on the left or flyout menu. Select Make a transfer and choose your From and To accounts. Then choose the amount you’d like to transfer and frequency options under “More options” if applicable. Click Submit.

What is the cut off time for transfers?

You may make transfers 24/7. Any transfers made before 10:00 p.m. will be credited the same business day. Transfers scheduled on weekends or bank holidays will be credited the next business day.

Using Bill Pay

Can I pay bills directly from GRBbank

Yes, Bill Pay allows you to pay virtually anyone or any company through our online and mobile banking platforms. No need to buy stamps or write checks – it’s safe, secure, and easy! Learn more about Bill Pay and how to set it up here.

Who can I pay with bill pay?

You can pay businesses and individuals with a mailing address within the United States and Puerto Rico. For example, you can pay utilities, credit cards, and individuals such as a landlord, babysitter or relative.

How do I enroll in bill pay?

Log in to GRBbank and click on Payments. It will walk you through enrollment. Once enrolled, you can create new payees and schedule payments.

How do I pay a bill in GRBbank?

Visit Payments and choose Pay a bill to get started.

How do I pay a person?

Visit Payments and choose Pay a person to get started. Or simply click on the Pay a person icon on your Dashboard.

How do I edit a scheduled payment?

Visit Payments, select the pending payment, click Edit. You can change the amount, date to be paid, and delete the payment all together.

Can I pay from more than one account?

When enrolling you can select more than one account to make payments from. To add another checking account not selected at enrollment, log in using your browser and go to your Payments Dashboard. Select My Account and choose + Add Account from the Pay from accounts section. We will verify you are an owner on the account and will notify you when the account is ready to use for payments.

Can I pay multiple bills at one time?

When logged in using your desktop, select Pay a bill and choose Multiple.

What if I need a payment to get there sooner?

When scheduling a payment, select More options and choose Sends. A list will appear with available delivery options to choose from. Fees apply.

How do I set up a recurring payment?

When scheduling your payment, select More options. Click Frequency and choose from the options how often you would like the payment to be made. You can edit your recurring payments when needed.

How do I pay a person?

Click on the Pay a person icon on the Dashboard, or within Payments. Pay a person payments allow you to send money electronically to family and friends via email, routing and account number, or by check.

How do I send money using email?

Click on the Pay a person icon on the Dashboard, or within Payments. Select + Add a person and enter their name and email. You will create a keyword at that time. They’ll receive an email and will be asked for the keyword. Once they enter the keyword, they’ll be asked to enter their account and routing number using a secure site. This is a one-time step and once they’ve entered their account information, you can send payment to them electronically anytime you need. The recipient will just receive an email notifying them that you’re sending them money. No action is required on their part.

How do I send someone money using their routing and account number?

Click on the Pay a person icon on the Dashboard, or within Payments. Select + Payee and select Pay a person. Choose Direct deposit (Electronic) from the options and follow the simple steps. The payment will be sent electronically with no action required on the recipient’s part.

How soon will they get the money I send?

Electronic pay a person payments are received within 1-2 business days.

When will payments be deducted from my account?

The funds for electronic payments will be withdrawn from your account on the date you specify as the payment date. For checks, the money will be withdrawn out of your account when the paid item is received by the bank, just like any other check you would write.

How are online payments delivered?

Payments are sent one of two ways – electronically or by paper checks. The majority of payments are delivered electronically. Your payment information, such as your account number, is sent via secure transmission. All other payments are made by paper checks that are mailed via the U.S. Postal Service.

How long does it take before my payment is received?

Generally, your payment is received within 2 to 7 days, depending on whether it is sent electronically or via paper check.

Is bill pay secure?

Paying bills through GRBbank is one of the safest ways to pay your bills. You have flexibility and control of your payments with real-time access to your payment activity. Only you can access your account information, account numbers, and payment history. It also helps guard against identity theft from lost or stolen checks.