Frequently Asked Questions

Digital Wallet Set Up

Find the information for your specific device, including Apple Pay, Google Pay, and Samsung Pay

Apple Pay

On which devices can I use Apple Pay?

You can set up an Apple Pay Digital Wallet on eligible iPhone, iPad, Apple Watch and Mac devices. Please see Apple’s Compatible Devices to ensure your device is eligible.

How do I add my GRB Debit Card to Apple Pay?

  1. Open Apple Wallet app on your device.
  2. Take a picture of your debit card within the wallet app or type your debit card number in manually.
  3. Enter your 3-digit security code from the back of your debit card.
  4. You may be prompted for additional verification. You will be provided with the option to receive a one-time passcode sent via text message and/or email to your mobile phone number or email that GRB has on file. If you prefer, you will also have the option to call GRB to verify your card. Once you receive the one-time passcode, return to your Apple Pay app and enter the code.
  5. Confirm card and accept the Genesee Regional Bank Terms & Conditions
  6. Make your GRB Debit Card your default payment card!

How do I add my GRB Debit Card to Apple Pay on an Apple Watch?

To set up your GRB debit card on your Apple Watch, just open the Apple Watch app on your iPhone. Then select the Wallet & Apple Pay option. Tap Add a Credit or Debit Card. Use the camera within the Wallet app on your iPhone to capture your card information. Or, you can choose to type it in manually.

How do I know if Apple Pay is accepted at a retailer?

Look for the contactless symbol and/or the Apple Pay logo on the retailer’s card reader or elsewhere in the store to make a purchase with Apple Pay. See a sample of retailers that accept Apple Pay.

How do I make an Apple Pay digital wallet payment in a store?

Hold your phone or Apple Watch near a participating retailer’s card reader or double click the home button to get cards ready from the lock screen (if enabled in your Wallet & Apple Pay settings). Your GRB debit card will appear on your screen.

  1. To pay with your phone, just place your finger on Touch ID™. Hold it there until you see Done and checkmark on the Wallet display.
  2. If you are using your Apple Watch, hold the display of the Apple Watch up to the reader until you feel a tap.
  3. To pay with Face ID double-click the side button, then glance at your iPhone to authenticate with Face ID, or enter your passcode. Hold the top of your iPhone within a few centimeters of the contactless reader. When complete, you will see Done and a checkmark on the display.

Google Pay

On which devices can I use Google Pay?

You can set up a Google Pay Digital Wallet on eligible Android phones. Check if your phone is compatible to make purchases using Google Pay.

How do I add my GRB Debit Card to Google Pay?

  • Open the Google Pay app on your device.
  • Navigate to Payment on the bottom of your screen, and click “+ Payment method”
  • Select Credit or Debit Card
  • Take a picture of your debit card within the wallet app or type your debit card number in manually.
  • Enter your 3-digit security code from the back of your debit card and continue
  • Next, you will be prompted for additional verification. You will be provided with the option to receive a one-time passcode to be sent via text message and/or email to your mobile phone number or email that GRB has on file. In addition, you will also have the option to call GRB to verify your card. Once you receive the one-time passcode, return to your Google Pay app and enter the code.
  • Confirm card and accept the Genesee Regional Bank Terms & Conditions
  • Make your GRB Debit Card your default payment card!

How do I add my GRB Debit Card to Google Pay on an Android Wear Watch?

To set up your GRB Debit Card on your Android Wear watch, open the Google Pay app on your Android Wear device and select the Get Started. If you have not already set up screen lock, set it up at this time. Then, on your Android phone, follow the instructions to add your debit card (this will only add a card to the Google Pay app on your watch). The card you added should now show up on your Android Wear device.

How do I know if Google Pay is accepted at a retailer?

Look for the contactless symbol and/or the Google Pay logo on the retailer’s card reader or elsewhere in the store to make a purchase with Google Pay. See a sample of retailers that accept Google Pay.

How do I make a payment with my Google Pay Digital Wallet in a store?

Unlock your phone and hold the device close to terminal. There is no requirement to open the Google Pay app. Once the purchase is complete, a checkmark will verify the completed payment.

Samsung Pay

On which devices can I use Samsung Pay?

You can set up a Samsung Pay digital wallet on eligible Samsung devices. It may be necessary for you to update your Samsung device software. Check if your device is compatible here.

How do I add my GRB Debit Card to Samsung Pay?

  1. Open Samsung Pay on your device or download the app from the Google Play Store.
    • Note, you may need to have an operating system update to your Samsung device in order to utilize Samsung Pay
  2. Navigate to Menu>Cards
  3. Click Add card> Add credit/debit card.
  4. Take a picture of your debit card within the Samsung Pay app or type your debit card number in manually.
  5. Enter your 3-digit security code from the back of your debit card.
  6. You will be prompted for additional verification. You will be provided with the option to receive a one-time passcode to be sent via text message and/or email to your mobile phone number or email that GRB has on file. If you prefer, you will also have the option to call GRB to verify your card. Once you receive the one-time passcode, return to your Google Pay app and enter the code.
  7. Confirm card and accept the Genesee Regional Bank Terms & Conditions
  8. Make your GRB Debit Card your default payment card!

How do I add my GRB Debit Card to Samsung Pay on a Samsung Gear?

On your phone, open the Galaxy Wearable app. From the Home tab, swipe to and tap Samsung Pay. If prompted, sign into your Samsung account. Tap + in the upper right of the screen, and then tap Add credit or debit card. You can take a photo of the card number or manually enter them by tapping Enter card manually. Fill in all required information, and then tap Next. Review the Terms of Service, and then tap Agree to all. Select a method to verify your card, and then tap Submit. Finally, tap Done.

Which retailers accept Samsung Pay?

Any merchant with either a point of sale terminal that accepts a traditional swipe transaction and/or a contactless reader can accept Samsung Pay.

How do I make a payment with Samsung Pay in a store?

When you’re ready to pay, open Samsung Pay on your phone. Tap Pay, and select your preferred card. If you have the Favorite Cards feature activated on your phone, you can access your cards even faster. To make a payment with your Favorite Cards, swipe up from the bottom of the screen. Then, swipe through and select your preferred card.

 

Tap PIN or IRIS, and then enter the required security information. Or if you have fingerprint security set up, simply place your finger on your phone’s fingerprint scanner.

 

Next, hold the back of the phone up to the contactless reader and perform your desired actions.