Frequently Asked Questions
Account Management with GRB Online & Mobile
The information you need to manage your account in the GRBbank mobile app and online.
Alerts
Can I receive alerts regarding my accounts?
Yes, you can set up alerts regarding your account balance, transactions and Debit Card usage. When you set up Alerts, you will receive a notification via email, text, or within our app. Bill Pay Alerts can be set up in Bill Pay under Payments. User Alerts, which can be accessed from your User Settings are notifications pertaining to your account such as logins from a new device, or changes to passwords and personal information.
Will my previously created account alerts from GRBonline be transferred to GRBbank?
Alerts will need to be re-entered via GRBbank. Luckily, it’s easy! See “How do I set up account alerts?”
How do I set up account alerts?
Alerts are unique for each account, so you can set the alerts to work best for you. To set up your alerts, click your account and choose Alert Preferences. There is a Balance, Transaction, and Card Management (if you have a debit card with GRB) section. For Balance and Transaction alerts, choose + Add Alert and fill out the details. You can choose to be alerted by text, email, and/or in-app message. When using the GRBbank app, you can enable push notifications for alerts to be sent to your lock screen.
For Card Management alerts, please see the Card Management FAQs here (link to FAQ).
For User alerts, click on your name from the bottom of your menu, go to Settings and select User Alerts.
How do I edit or delete an alert I’m receiving?
To view your existing alerts, click your account and choose Alert Preferences. Your existing alerts will be listed and each will have an Edit option. Choose Edit to change the amount, notification method, or remove the alert all together.
Accounts
How do I nickname or rename an account?
Select the account you wish to rename. Click Settings. Click Rename next to the account name at the top. Type in your new name and hit Save.
How do I change the order of my accounts?
Select Accounts from your menu, scroll to the bottom of your account list, and click Organize accounts.
How do I hide an account from GRBbank?
Click on the account you wish to hide, select Settings and toggle the slider off next to “Display in online and mobile banking” or “Show in app” from the mobile app.
How current is the account information I access through online banking?
Items posted to your account and pending items are viewed in real time.
Where can I find my account number?
Your account and routing numbers are listed in the Details of your account. Click on any of your accounts to view this information.
Transactions
How do I search for transactions?
You can search all transactions, from all of your accounts, on the Dashboard by selecting the magnifying glass icon from the Transactions card. You may narrow your search down to a specific account by going into the transactions of the account you’re looking to search and selecting the magnifying glass icon. Account transactions can be searched by amount, date, tags, etc. On the desktop, you can click on the Search and sorting options to open advanced search options.
How do I add a tag, note, or image to a transaction in digital banking?
- Add tags
- Add notes
- Add images
Follow the on screen prompts to update the transactions. Any tags, notes, and images attached to transactions will be accessible on all devices.
How do I export my account transactions?
When viewing your account activity, choose the download option next to the print icon at the top of the Transactions card. Looks like an underlined down arrow.
NOTE: Downloading transactions can only be completed using the desktop, not mobile.
Where can I find copies of my check images?
Simply find the check you’d like to view in your account and click on the green image.
How can I place a stop payment on a check in GRBbank?
You can place a stop payment on a check by selecting the account the check was written off of. Click the Stop Payments icon. Follow the prompts.
NOTE: Stop payments can only be completed using the desktop, not mobile.
Can I reorder checks from GRBbank?
Yes, you can order checks by selecting your account and clicking on Reorder Checks. You will be redirected to our check provider’s website. This can be done in both desktop and mobile.