Scam Alert: Real People in Fake Call Centers

The newest trend in cybercrime is the use of cybercriminal-controlled call centers to trick you into providing your bank or credit card information. Cybercriminals try to use real people in fake call centers to convince you that a scam is legitimate. 

A recent call center scam starts with an email that appears to be an invoice for a very large purchase. It is not clear what company this invoice is from or what was purchased, but the payment amount is listed six times. The email also starts and ends with a line directing you to call their number if you did not authorize the transaction. If you call the number provided, a representative happily offers to refund you. But first, they’ll need your bank or credit card information. Unfortunately, the representative is actually a cybercriminal who plans to use your payment information for their own devious purposes.