Frequently Asked Questions

Card Management with GRB Online & Mobile

Manage your GRB Debit card and set up card alerts.

The Basics

How do I access my Debit Cards?

Debit cards are accessed within Card Management. Access Card Management for all your debit cards via the Dashboard, or click into your account the debit card is linked to. You will see Card Management with your active linked card for that account.

What can I do in Card Management?

You can set up a variety of customized controls and alerts within GRBbank including:
  • Turn debit and credit cards on or off
  • Report cards lost or stolen
  • Activate a new card
  • Alert options for transactions based on location, merchant type, transaction type, spending, and more!
  • Set travel alerts

How do I turn off my debit card off via GRBbank if it’s been misplaced, or lost/stolen?

You can turn off your debit card on any device. Find your card under Card management, toggle the slider to lock your card. This keeps your card locked until you turn it back on.

 

If your card is permanently lost or has been stolen, you may cancel your card by selecting Report Lost/Stolen.

How do I set up alerts and protections for my Debit Cards?

Click on your debit card in Card Management. Click Alerts and Protection. From here you can:  
  • Manage how you want to receive these debit card related notifications within Notification settings
  • Set an alert to notify you anytime your debit card is used by toggling the Notify me on all transactions on
  • Set alerts or blocks on International usage under Locations (Note: Blocking will stop in person card usage. Online transactions will still be possible)
  • Set alerts or blocks on Merchant types:
    • Department Store: includes clothing, accessories, office supplies, electronics, etc.
    • Entertainment: includes amusement parks, movie theaters, arcades, etc.
    • Gas Station: includes fuel dispensers, warehouse club gas, etc
    • Grocery: includes supermarkets, bakeries, butchers, etc.
    • Household: includes utilities, contracted services like electricians, plumbers and A/C repair, etc.
    • Personal Care: includes drug stores, pharmacies, health professionals, etc.
    • Restaurant: includes diners, fast-food, cafeterias, etc.
    • Travel: includes airlines, car rentals, hotels, etc.
    • Age Restricted: includes liquor stores, smoke shops, casinos, adult stores, etc.
    • Other: purchases at other merchants
  • Set alerts or blocks on Transaction types:
    • In Store: includes department stores, pharmacies, other retail stores, etc.
    • eCommerce: includes online bill payment, online shopping, etc.
    • Mail/Phone Order: includes catalog shopping, travel agents payments, etc.
    • Recurring: includes automated bill payment, monthly expense payments, etc.
    • ATM: includes bank ATMs, vendor ATMs, cash advance, etc.
    • Other: includes other cases outside of standard types.
  • Set spending limits and alerts

Transaction Limits
  • Spending limit: Transactions over your designated amount will be blocked and an alert will be sent.
  • Spending alert: Transactions over your designated amount will send an alert.

Monthly limits
  • Monthly spending limit: Transactions that would bring your monthly spending total over your designated amount will be blocked and an alert will be sent.
  • Monthly spending alert: Transactions that would bring your monthly spending total over your designated amount will send an alert.

I will be traveling, how do I set a Travel Notice?

From the Dashboard Card management “card”, click the three dots in the upper right corner and click the airplane icon (on the mobile app, the Airplane icon will be visible without clicking the dots). You may also access it by clicking on your name from the bottom of your menu, go to Settings and select Travel notices. From here you can add a notice to include location(s) and dates of any travel and which cards should be permitted during that time.